Terms & Information


Payment can be made on our secure website by either Visa, Master Card, Delta, Solo, Switch or Amex. Payment typically will not be collected until an item is within 3 working days of being dispatched, unless it is a high value or special order item when a payment is taken upfront.



All prices on our website are in £'s sterling and inclusive of 20 % VAT. We reserve the right to amend prices at any time without prior notice.



All prices on our website include FREE postage or carriage to most parts of England, Scotland and Wales where the order total is over £95 unless otherwise specified on the product/order page. However, there are certain post codes and products that incur a surcharge. For orders outside the United Kingdom, please contact us for delivery options and costs. We endeavour to adjust postage costs to be fair an reasonable wherever possible.

Delivery should be expected within 2-7 working days from placing your order, where parts are out of stock we will update you as such through the customer acount and/or by email, giving expected arrival times when possible. If these don't satisfy you, please contact us to arrange for your order to be cancelled.
Your order will be updated as and when any new information is available to us. If your order is time specific or you wish to request a specific courier please ensure you use the order comments box to update us.

If a collection option is chosen by the customer on any product, it will not be dispatched via courier without additional payment for these services.

You may be charged any surcharges if you fail to follow instructions for packaging for specialist services such as axle re-rubbing service.



Whilst every effort is made to update and maintain stock levels of all items listed, there may be occasions when an item is temporarily out of stock or no longer available as parts fluctuate in price and availability, and we are also a working workshop. If this occurs, we will contact you through your customer account and/or by email upon receipt of your order.

Please note, we do not hold all products in stock, therefore delivery of some items will be delayed while we source from our suppliers and we will notify you accordingly. Typically PCB boards, Air Con units, heaters, wheels & tyres and high value items are not kept in stock and are special ordered on request.
On occasion images on our website will not fully represent the item sent as styles can fluctuate with availability and can be for represntation only. Please notify us if you are unsure or specific with the item sent. Or contact customer service of the manufacturer for confirmation.



Every effort is made to ensure all goods arrive in perfect condition. However, if you do receive any items that are damaged, incorrect or appear to be faulty, the Company must be advised within three days of receipt. You are advised to check all items immediately even if you are not using them straightaway as any issues after the three day receipt will be dealt with at the managers discretion. is not liable for any damages or loss during shipping. If your order is lost or has been damaged, please contact the shipment carrier to file a claim.



We are confident that you will be happy with your purchases. However, if you are not satisfied, you may return the goods in a saleable condition, i.e. unused and with manufacturers packaging intact and unopened, within 14 days from date of receipt for an exchange/refund, excluding our postage/carriage charges. Refunds take approximately 3-5 working days depending on bank process times and you will be notified of your refund through your customer account and by email. 

Exceptions to this are any items that have been cut to your required length and specified electrical items (see below) and any product starting with the code SO.

Please include your name and order number with your return and obtain tracking/a Posting Certificate from the Post Office or courier when returning goods, as Caravan Parts cannot be held responsible for any loss or damage incurred and you may have damages deducted from any returns.

Special order (SO) non stock items, elements, control panels and all electrical items are non returnable as we strongly suggest your system is tested to be safe and working before installing in case there is an electrical fault, unless in unopened packaging, in which case any refunds are a Directors decision.

Returns address: Caravan Parts, Unit 4b Jeffs Farm, Thorpe Road, Chacombe, Banbury, Oxon, OX17 2EW

Any overseas orders returned to us as unclaimed will not be resent without repayment of the courier charges and reconfirmation of the postal address. No refund will be issued for the product until conformation/contact is made by the customer.
Any overseas order returned to us for failing customs declarations will be refunded in full, including postage.



All products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur then the item should be returned to us for inspection. Should the item prove to be faulty, it will be repaired, replaced or refunded. Any carriage charged incurred will then also be refunded.




Trading Address: Unit 4b, Jeffs Farm, Business Park, Thorpe Road, Chacombe, Banbury, Oxon, OX17 2EW 

Telephone number: 01295 712380 Phone hours are Monday-Thursday 10am to 4pm is a trading name of Nick Bolton Limited.